FAQ
Got questions? We've got answers
Our customer support is available Monday to Friday: 8 am - 8:30 pm
What are the benefits of the Opti Pro program?
Opti Pro members get our best available pricing — currently 15% off retail — plus free shipping on every order and direct access to a team of lighting specialists dedicated to supporting your business.
Why use Opti products on my projects?
Opti fixtures deliver commercial-grade LED performance at trade-accessible prices. Trims are precision-machined aluminum with a smooth matte finish, and every order goes through quality control to ensure consistent color and form across fixtures.
Who qualifies for Opti Pro?
General contractors, electricians, handymen, lighting designers, interior designers, and similar trade professionals. If you regularly source lighting for multiple clients throughout the year, you likely qualify.
Are there minimum purchase requirements?
Yes. Your first order must be $500 or more to activate your Pro account. To maintain Pro status, you need at least $2,500 in purchases per year.
Does joining Opti Pro cost anything?
No. There are no membership fees — just the minimum first order value to get started.
How long does it take to review my Opti Pro application?
Most applications are reviewed and responded to within 72 hours.

